1. Project-specific terms
Because digital marketing, development, design, SEO and automation work can be customised, refund eligibility depends on the agreed scope, payment stage, work already performed and any third-party costs committed for the project.
2. Work already performed
Fees relating to completed work, time already spent, delivered milestones or resources already allocated may be non-refundable to the extent stated in the applicable agreement and permitted by law.
3. Third-party charges
Advertising spend, domain or hosting fees, software subscriptions, platform charges, licences and other third-party costs are generally controlled by the relevant provider and may not be refundable by AdVibe.
4. Cancellation requests
If you want to cancel a project or recurring service, contact AdVibe as soon as possible and include the relevant invoice, proposal or project reference. Any notice period in the applicable agreement will apply.
5. Approved refunds
If a refund is approved, the amount and method will be confirmed in writing. Processing time can depend on the payment method and financial institution.
6. Disputes and errors
If you believe you were charged incorrectly or a payment was duplicated, contact AdVibe promptly so the transaction and project records can be reviewed.
7. Consumer rights
This policy does not remove or limit rights or remedies that cannot be excluded under applicable consumer law.
8. Contact
Refund and cancellation questions can be sent to contact@advibesydney.com. Include enough information to identify the relevant service or payment.