Refund Policy

Effective Date: 07 August 2026

At AdVibe Sydney, we are committed to delivering high-quality digital marketing, website development, branding and business growth solutions. Because our services are customised and involve professional expertise, strategy and third-party costs, this Refund Policy explains when refunds may or may not be available.

1. Non-Refundable Services

Once work has commenced, payments made for the following services are non-refundable:

• Digital Marketing Consultation
• Google Ads Management
• Meta (Facebook & Instagram) Ads Management
• Search Engine Optimisation (SEO)
• Website Design & Development
• Landing Page Development
• Brand Identity & Graphic Design
• AI Automation Services
• Email Marketing Campaigns
• Content Creation
• Software Configuration
• Advertising Budget Paid to Google, Meta or Other Platforms
• Domain Registration
• Web Hosting
• Premium Themes, Plugins & Software Licences

2. Monthly Services

Monthly marketing retainers are billed in advance and become non-refundable once work for that billing cycle has commenced.

3. Project Cancellation

If a project is cancelled before work begins, a partial refund may be issued after deducting consultation fees, administrative costs, payment gateway charges and any expenses already incurred.

If work has already commenced, charges will apply based on the work completed.

4. Advertising Performance

Advertising performance depends on competition, audience behaviour, advertising budget and third-party platform algorithms. AdVibe Sydney does not guarantee leads, sales, rankings, ROAS or business growth. Refunds are not provided based on advertising performance.

5. Client Delays

Delays caused by the client, including late approvals, missing information or lack of communication, do not qualify for a refund.

6. Chargebacks

Clients agree to contact AdVibe Sydney before initiating any chargeback or payment dispute, allowing us the opportunity to resolve the matter professionally.

7. Refund Processing

Approved refunds will be processed within 7–14 business days using the original payment method wherever possible.

8. Australian Consumer Law

Nothing in this Refund Policy limits your rights under the Australian Consumer Law (ACL). Where required by law, customers may be entitled to a repair, replacement or refund.

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